When to arrive
Check in opens three hours before the scheduled flight time. We recommend passengers arrive at least two hours prior to departure for international flights. Check in closes one hour before scheduled flight time. Please note that latecomers will not be able to board after this time.
The terminal is easy to navigate and we aim to minimise queues whenever possible, however the processing times can vary in peak periods.
Avalon Airport is committed to ensuring a safe and secure environment. Security measures are monitored and updated regularly to ensure adherence to the strict Australian Government Border Force regulations. Please follow directions from security staff as this will ensure an efficient and safe travel experience.
All international and domestic check-in occurs in the one location at the airport. When you arrive at Avalon please queue at the appropriate airline check-in area.
You can also check in through the AirAsia website and via the AirAsia Mobile app. Checked baggage will still need to be checked in when you arrive at the airport.
When checking in, airline staff will query whether you have any hazardous items in your luggage that you intend depositing into the hold of the aircraft. Flammable goods, gas cylinders, acids and poisons are all considered hazardous and may not be checked in with your luggage for carriage on the aircraft. This may include items such as batteries, SCUBA tanks, bleaches, paints and some aerosol containers.
More information on restrictions applicable to hazardous materials visit the Australian Government’s TravelSECURE website.
Once checked in, your luggage will also be subject to security screening to identify other prohibited items.
If you have items in your checked baggage that you would like to claim for TRS, please ensure before you check your baggage in that you cross to the ABF window in the forecourt and show the items to the officer so that you may be issued with a validation certificate. Then repack your items, ensuring you keep the receipt and validation certificate on your person, and check in as normal
Proceeding to Gate
After you have checked in you may proceed to the international terminal, by exiting the domestic terminal, crossing the forecourt and entering the international departures.
Please note that at this point only passengers may enter.
Before accessing customs, duty free and the departure lounge (the sterile area), you will be subject to a security screening process to check for items that are not permitted to be carried on the aircraft, either on you or carry-on cabin baggage.
You will also be asked to place all metal objects on you into the trays provided. This includes such items as laptop computers, mobile telephone and digital hand-held devices, keys, any metal jewellery, belts with metal buckles, shoes with metal insoles, etc.
These items will be returned to you on the other side of the screening gate, and you will be asked to remove any other items on you which may set off the alarm as you walk through.
You may also be asked by a security office to be manually scanned. This is a procedural requirement and is carried out at random and at the discretion of the security personnel.
It may be prudent for passengers to mention fitted medical applications such as pacemakers, artificial limbs and hearing aid implants to the screening personnel before walking through the screening point.
Relevant medical paperwork can save time.
Please note that private screening is available should any passenger feel their situation warrants it. Simply alert the screening officer to your request.
Information about Accessibility, including a link to the downloadable document, Avalon Airport Accessibility Plan, can be found here: https://www.avalonairport.com.au/airport/accessibility
More information about screening: https://www.homeaffairs.gov.au/travelsecure/passenger-screening
The following items are currently not permitted past the screening gate and will be confiscated at the screening point:
- All cutting implements (such as knives, pocket knives, scissors, etc.) and sharp objects (metal cutlery, nail files, tweezers, etc.) are prohibited items in the aircraft cabin. These items may be carried in your checked-in luggage stored in the aircraft hold.
- More about prohibited items: https://www.homeaffairs.gov.au/travelsecure/carry-on-baggage/what-i-cannot-take-onboard
- More about dangerous goods: https://www.casa.gov.au/safety-management/landing-page/dangerous-goods
- Beverage containers of any description (empty or otherwise) are not to be carried through the walkthrough metal detector for the purpose of screening and clearing. Only sealed containers (flask, thermos etc) may be submitted for x-ray observation. A beverage such as a coffee cup with lid does not constitute a sealed container as the liquid may cause damage to the x-ray apparatus
- Restrictions to all liquids apply to international travel
- Information about LAGs: https://www.homeaffairs.gov.au/travelsecure/carry-on-baggage/travelling-with-powders-liquids-aerosols-gels
Have your passport and other relevant documentation ready for checking at customs.
You will notice signs and public address announcements requesting you not leave your luggage unattended at any time. Unattended luggage presents a security risk and may be disposed of by security personnel.
A number of security personnel, from various agencies, are deployed around the airport to monitor operations. Some may be identifiable by uniform, some may not. You may also see detection dogs in operation around the airport.
Avalon Airport has an extensive closed circuit television (CCTV) system in operation, and your movements may be recorded for security purposes.
Assistance in other languages: https://www.homeaffairs.gov.au/travelsecure/information-other-languages