Tourism Refund Scheme Counter
This counter is situated after passport control and just in front of the Departures Duty Free shop. Please present your items, validation certificates and receipts to the officer at the counter.
Please note that if your items are in your check-in baggage, you will need to show these to the officer at the TRS-branded window in the forecourt before checking in your baggage. You will be issued with a validation certificate, which you must show, along with receipts, to the officer at the internal TRS counter. Your refund will be issued at this counter.
Duty Free
There are two Duty Free shops at Avalon Airport international terminal, one each for departing passengers, and for arriving passengers.
OURSHOP is available to AirAsia passengers for 24/7 duty free shopping with delivery to arrivals or departures duty free and the chance to earn AirAsia BIG Points.
Browse OURSHOP here: https://www.ourshop.com/
Food and Beverage
3thirds Café serves a wide variety of snacks, meals and hot and cold beverages. Gluten free options are available, and the kids’ menu is popular.
Opening Hours:
Daily 7:30am - 11am and 7:30pm - 11pm
The bar opening hours:
Mon-Sat: 7am - 9pm
Sun: 10am - 9pm
Anzac Day/Good Friday: 12pm - 9pm
Drinking fountains are available in both the departures lounge and arrivals hall.
Multi Faith Prayer Room
Located in the international terminal, the multi faith prayer room offers a quiet space for reflection.
Other Services
Currency Exchange and ATMs
These are available in both the Departures Hall and in Arrivals.
Indonesian Rupiah, Thai Baht and US Dollars available.
Sim Cards
Sim cards are available to purchase from the Duty Free Outlets.
Lost Property
For property lost or left on an AirAsia flight:
Email This email address is being protected from spambots. You need JavaScript enabled to view it.
For property lost or left at Avalon Airport:
Call +61 03 5227 9150
